Promotional & Printed Materials Division Division FAQs

Minimum order quantities (MOQs) vary by item and decoration method. General guidelines:

• Pens + small giveaways: 250–300 pcs

• Drinkware + bags: 50–100 pcs

• Most apparel: 12–24 pcs

• Premium brands: often 12–24 pcs

• Specialty items: 500–1,000+ pcs

Some items, especially those using digital printing, allow lower minimums.

Tell us your target quantity, and we’ll help find options that fit your project and budget.

Minimums depend on the print method:

• Digital printing:

  • Business cards: 100–250 pcs

  • Brochures/Flyers: 50–250 pcs

  • Booklets/Manuals: 100–500 pcs

• Offset printing: typically 500–1,000+ pcs, with better per-unit pricing for higher volumes

We’ll recommend the most cost-effective print method based on your quantity, timeline, and finish preferences.

Yes. We start every project with free digital proofs so you can review layout, color, and branding before production.

For apparel and premium promotional items, physical samples are available. These typically cost $25–$150 (item + setup), and many fees are credited toward your final order.

Physical print samples can also be produced for large projects when needed. Sampling helps ensure you’re confident in the final product before full production.

Online company stores can launch with as few as 25–50 total items across product types. We Recommend, 100–200+ items providing better variety and volume pricing.

Stores Options can Include:

• Year-Round Stores

• Limited Campaigns (e.g., 30–60 days)

• On-Demand, with no upfront inventory required

We handle fulfillment, reporting, and customer service, making company stores practical, even for smaller organizations.

Standard production times vary by product and decoration method:

• Pens + small items: 1–2 weeks

• Apparel, drinkware, bags: 2–3 weeks from artwork approval

• Premium brands: 3–4+ weeks

Rush production (often 1–2 weeks) is available for many items.

If you’re working with a Tight Deadline, reach out early, we can often expedite production or recommend in-stock alternatives to keep you on schedule.

Turnaround depends on print method and project complexity:

• Digital printing (fastest):

  • Business cards, brochures, flyers: 3–5 business days

  • Booklets + presentations: 5–7 business days

• Offset printing:

  • Typically 7–14 business days, depending on quantity + finishes

Special options, such as foil, spot UV, embossing, or custom binding, may add 3–7 business days.

Rush service is available when needed. For the best pricing, flexibility, and stress-free delivery, we recommend starting 3–4 weeks ahead of your event or deadline.

Yes. We offer rush production and fast-turn options for events and last-minute needs. For urgent timelines (about 1–2 weeks), we prioritize items that can be decorated quickly, such as stock apparel (embroidered or screen-printed), in-stock drinkware and bags, digitally printed materials, and express-service promotional items.

Recommended lead times:

• 6–8 weeks: major events with custom products

• 4–6 weeks: standard promo items + printed materials

• 2–3 weeks: stock items with standard decoration

• 6–12 weeks: large apparel orders or complex projects

Planning early expands product selection, improves pricing, and ensures on-time delivery. We can also help manage timelines for multi-event annual programs.

Yes. Our in-house design team can support you with:

• Logo clean-up + optimization for different decoration methods

• Custom artwork + illustration

• Product mockups + visual proofs

• Print layout + formatting

• Brand consistency across all materials

Design services are often complimentary on orders that meet minimum quantities; larger creative projects are quoted based on scope.

For the best results, we recommend vector files such as AI, EPS, or PDF, these scale cleanly for all print + decoration methods.

• Photos: 300 DPI minimum

• Complex layouts: editable files (InDesign / Illustrator) preferred

We can work with JPG or PNG files when needed, and can often recreate logos from business cards or websites. Send what you have, we’ll review your artwork and advise on the best approach.

Yes. We use the Pantone Matching System (PMS) to accurately match brand colors across printed + decorated products.

Because color can vary slightly by material and decoration method (fabric, metal, paper, etc.), we provide digital or physical proofs so you can preview how your brand colors will appear. Our team helps ensure consistency within material limitations.

We offer a wide range of decoration methods, including:

• Screen printing: ideal for apparel + bags; best for simple designs + higher quantities

• Embroidery: premium, durable look for hats, apparel, bags

• Heat transfer / full-color vinyl: great for detailed or low-quantity projects

• Pad printing + laser engraving: drinkware, pens, metal items

• Full-color printing: brochures, cards, select promotional products

• Debossing / embossing: leather + premium goods

We’ll recommend the best method based on your product, design complexity, quantity, and budget.

We carry a wide range of premium and value brands, including Nike, Under Armour, Carhartt, Adidas, Lululemon, New Balance, Bella+Canvas, Hanes, Fruit of the Loom, and more.

Each brand offers different price points, fits, and performance levels. We’ll help you select the right styles for your budget, brand image, comfort, and durability needs.

Both are popular ways to apply logos to apparel, but they serve different needs:

Screen Printing

• Applies ink onto fabric

• Best for simple designs + fewer colors

• Cost-effective, especially for 50+ pieces

• Ideal for T-shirts + lightweight apparel

Embroidery

• Stitches the design into the fabric

• Premium + durable look

• Great for polos, jackets, hats

• Ideal for detailed logos

• Higher cost than printing

In general, screen printing is recommended for casual or large-volume projects, while embroidery is preferred for professional, high-end apparel.

Yes! You can mix any size assortment within your total order. Most styles are stocked from S–3XL, with extended sizes available for many brands.

We provide brand-specific size charts since fits vary. If you’re unsure of the size mix, we can recommend typical breakdowns based on order size.

Note: Some premium brands may charge more for 2XL+ sizes.

We provide detailed sizing charts for every garment style. Because sizing varies by brand, we recommend sampling when possible, especially for fitted apparel.

For team orders, we suggest collecting individual size selections to avoid over- or under-ordering. Many clients also order a few extra pieces to accommodate 5–10% sizing variance.

If you’re using an online company store, each person can select their own size at checkout, removing guesswork and minimizing inventory.

Top-performing promotional products combine usefulness, quality, and high visibility. Best-selling categories include:

• Drinkware: tumblers, bottles, mugs (daily use + long retention)

• Apparel: T-shirts, polos, jackets (mobile brand exposure)

• Bags + totes: practical, reusable, eco-friendly

• Tech accessories: chargers, USB drives, earbuds (high perceived value)

• Writing instruments: pens (affordable, universal)

We help you select items your audience will actually use and keep, maximizing impressions and ROI.

The best trade show giveaways are portable, useful, and memorable.
Top options include:

• Lightweight items: pens, notepads, stress balls

• Useful items: phone stands, screen cleaners, lip balm

• Attention-getters: unique designs or premium finishes

Most companies budget $2–$10 per item.
We can help you build a complete trade show kit that fits your goals and budget while driving booth traffic and recall.

Successful employee gifts feel meaningful, practical, and high-quality. Popular choices include:

• Premium drinkware: YETI, Stanley, Hydro Flask

• Apparel: quarter-zips, jackets, hats

• Tech accessories: wireless chargers, speakers

• Personal recognition: awards or milestone items

Typical budgets:

• $25–$75 per person for holiday gifts

• $100–$300+ for service anniversaries (5, 10, 15+ years)

We design employee gift programs that feel personal and reinforce company culture.

Customer gifts should reflect your relationship and brand positioning. Top choices include:

• Premium drinkware: high visibility + long-term use

• Gourmet food gifts: universally appreciated + shareable

• Tech accessories: modern + practical

• Home + office items: desk organizers, tools, useful accessories

• Experiences: curated gift cards

Suggested budgets: $15–$100+ per customer, depending on relationship level and lifetime value.

We offer complete print capabilities, including:

• Business essentials: business cards, letterhead, envelopes

• Marketing materials: brochures, flyers, postcards, catalogs

• Presentations + training: folders, binders, tabs, manuals

• Signage: posters, banners, window graphics, yard signs

• Forms + documents: NCR forms, checks, invoices

• Invitations + announcements: greeting cards, event invitations

• Specialty items: labels, stickers, decals

From single-color forms to full-color catalogs, we handle projects of any size and complexity.

We offer a wide range of paper options to match your brand and budget:

• Standard stocks (80–100 lb): everyday use

• Premium stocks (100–130 lb): brochures + presentations

• Specialty papers: recycled, textured, metallic

• Cardstock (14–16 pt): business cards + postcards

Finishing options include:

• Gloss coating: vibrant + high shine

• Matte coating: sophisticated, reduced glare

• Uncoated: natural + writable

• UV coating: protection + premium feel

• Special treatments: foil stamping, embossing, die-cutting

We’ll recommend the best combination for your goals, timeline, and budget.

Yes. We produce a full range of large-format graphics, including:

• Vinyl banners (indoor/outdoor, up to 20+ ft)

• Posters (paper or synthetic)

• Retractable banner stands

• Window graphics + decals

• Yard signs + A-frames

• Trade show displays

Large-format items are ideal for events, retail, office décor, and promotional campaigns.

We can assist with design, material selection, hardware, and sizing to ensure it looks great in your space.

Yes. Variable data printing (VDP) allows each printed piece to include unique information, such as:

• Names, addresses, and custom messages

• Sequential numbering (tickets, certificates, invoices)

• Targeted marketing content

• Serialized or trackable items

VDP is ideal for direct mail campaigns, personalized marketing, and controlled documents, helping increase engagement and response rates.

We guide you through file setup + database formatting to ensure accurate, personalized output.

An online company store is a custom-branded website where authorized users (employees, teams, or clients) can order pre-approved branded merchandise.

Key benefits include:

• 24/7 ordering access

• Brand consistency with approved products + artwork

• Budget + user controls

• Lower admin + inventory burden  we manage fulfillment + shipping

• Reporting + usage insights

Company stores are ideal for apparel programs, promotional distribution, employee recognition, onboarding, and event support.

We design, host, and manage the entire program for you.

Setup costs vary based on product count and platform features:

• Basic stores (10–20 products): ~$500–$1,500 setup + $50–$200/month

• Expanded stores (50+ products or system integrations): ~$2,000–$5,000 setup + higher monthly fees

Some programs can spread setup costs into per-order pricing instead of upfront fees.

We tailor pricing to your budget, number of users, and order volume. Most customers see ROI through reduced admin time, simplified purchasing, and stronger brand control.

Yes. Stores include robust budget + permission tools, such as:

• Individual spending allowances (dollar limits per user or time period)

• Department + location budgets

• Approval workflows for higher-value orders

• Product access controls by user role

• Time-based ordering windows

You’ll also receive real-time reporting to track usage + spending.

We’ll help design the right structure to match your internal budgeting process.

We manage the entire fulfillment process, including:

• On-demand production or bulk inventory

• Order processing + pick/pack

• Shipping to homes, offices, or event sites

• Order tracking + delivery confirmations

• Returns + issue resolution

You’ll receive consolidated invoicing + detailed reporting, eliminating internal storage and shipping logistics while ensuring consistent, professional delivery.

We offer a wide range of awards and recognition items to celebrate employees at every level, including:

• Traditional Awards: plaques, trophies, crystal awards

• Modern/Trophies Awards: sculptural or fully custom pieces

• Practical gifts: premium drinkware, tech accessories

• Wearable recognition: years-of-service pins, custom jewelry

• Experiential gifts: gift cards, event tickets

You can mix formal awards for major milestones with practical gifts for ongoing appreciation.

Our team helps design multi-tiered programs that reflect your culture and budget.

Awards can be customized in various ways to make them meaningful:

• Engraving: names, dates, accomplishments

• Custom messages: quotes, appreciation notes

• Branding: logos, values, visual identity

• Packaging: premium gift boxes, cases, certificates

• Digital add-ons: QR codes linking to messages or videos

We manage all personalization details to ensure accuracy and a professional finish.

Rush engraving is available for last-minute needs.

Recognition typically grows with tenure. Common guidelines include:

• 1 year: certificate or small gift ($25–$50)

• 3–5 years: quality branded item or award ($100–$200)

• 10 years: premium gift or substantial award ($200–$500)

• 15–20 years: major recognition piece ($500–$1,000)

• 25+ years: significant award or experience ($1,000+)

Pair awards with personal touches, handwritten notes or team celebrations to make recognition more meaningful.

We help design programs that balance impact with budget.

Yes. We offer full support for building and maintaining recognition programs, including:

• Product discovery: that fit goals, culture, and budget

• Tiered Award Structure: levels by achievement or tenure

• Budget planning + forecasting

• Online company store setup

• Ongoing fulfillment + reporting

Effective programs improve engagement, culture, and retention.

We’ve supported organizations of all sizes and can tailor a program to your needs.

Yes. We manage promotional programs across annual event calendars, including:

• Trade shows + conferences

• Customer + partner events

• Employee celebrations

• Seasonal campaigns

• Grand openings

• Community involvement

We help plan ahead, coordinate timelines, maintain branding consistency, and streamline repeat ordering by storing your artwork + product history.

Many clients partner with us to manage 5–20+ events per year, often benefiting from volume planning and better pricing.

Our end-to-end event support includes:

• Product research + selection

• Graphic design + artwork prep

• Project + timeline management

• Warehousing + inventory management

• Kitting + assembly

• On-time delivery to event locations or direct to attendees

• Optional on-site support

• Post-event reporting + analysis

You’ll work with a single point of contact who manages everything from concept through delivery, so you can focus on running a successful event.

Yes. We regularly ship to event venues, hotels, and advance warehouses.
Services include:

• Coordinating delivery for setup windows

• Proper labeling for easy receiving

• Following venue + show guidelines

• Shipment consolidation when possible

• Tracking + delivery updates

Whether it’s a trade show, conference, or off-site activation, we ensure your materials arrive on time and ready to go.

Large-event promotional strategies focus on high-impact, budget-balanced items. Top options include:

• Bags + totes: highly visible + hold other event materials

• Low-cost giveaways: pens, stress balls, and sunglasses

• Premium items: for VIP, speaker, or executive groups

• Kits: curated bundles that boost perceived value

Typical budgets range from $3–$15 per attendee for general items and $25–$100 for VIP packages.

We help design solutions that maximize brand visibility while staying within your total event budget.

Product quality starts with choosing the right partners and materials. We help ensure consistency through:

• Reputable, vetted manufacturers

• Samples before large-quantity orders

• Production proofs prior to full run

• Pre-shipment quality checks

• Expert guidance on value vs. cost

Higher price doesn’t always guarantee better quality, we recommend products that deliver best value for your budget. Every item we supply is one we’d confidently put our own logo on.

Yes. We offer a wide range of sustainable promotional options, including:

• Reusable products: drinkware, totes, straws

• Recycled materials: rPET apparel, recycled plastics

• Sustainable fibers: organic cotton, bamboo

• Responsible print options: FSC-certified paper

• Biodegradable + seed-paper items 

• Certified products: B-Corp, Fair Trade

Eco-friendly options often cost 10–30% more, but they reinforce sustainability goals and resonate with environmentally conscious audiences. We help you balance sustainability with cost and desired impact.

Differences often show up in:

• Durability: months/years vs. days/weeks

• Materials: premium vs. inferior components

• Branding quality: crisp, lasting decoration vs. peeling/fading

• Perceived value: professional vs. disposable

• Cost per impression: longer retention = more visibility

Cheap products may save upfront, but they can hurt brand perception. Higher-quality items deliver better ROI because they’re used longer, earning more impressions and goodwill.

Absolutely. We work with an extensive global supplier network to source items that go beyond standard catalogs, including:

• Unique or specialty products

• Premium or niche brands

• Custom-designed pieces

• Internationally sourced goods

• Items requiring specific certifications

• Value-engineered alternatives

Custom sourcing typically adds 1–2 weeks to standard timelines; fully custom overseas production may take 4–12 weeks and may require higher minimums.

Our process is designed to be simple and transparent. We handle:

1. Consultation: goals, timeline, budget

2. Product recommendations + quotes

3. Artwork setup + approvals

4. Samples (optional)

5. Production + vendor management

6. Proofing + final approvals

7. Delivery + shipping coordination

You’ll have one point of contact throughout, with proactive communication at every step.

Yes! All decorated products include digital proofs for approval before production. These are typically available 1–2 business days after your order is submitted.

You can also request pre-production physical samples for most items (additional cost + extra time).

Your rep will advise on timelines so you can choose the best option for your project.

Your satisfaction comes first.
If there’s a problem, we will:

• Immediately investigate

• Determine responsibility

• Expedite corrections or replacements

If it’s our error, we’ll make it right at no cost to you.

We help prevent issues up front with clear proofs, confirmations, and sample reviews. Our experienced team handles quality control so your order arrives exactly as expected.